What should I do if my order has not arrived on time?
While orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances such as courier disruptions, severe weather, public holidays, or periods of increased shipping activity. In these situations, delivery may require up to three additional business days. If your order has not arrived after this period, please contact support@roselynco.com for assistance.
Can I cancel my order?
Orders will only be cancelled before processing begins. Cancellation requests should be sent by filling out the withdrawal form listed in the Cancellation Policy. Once processing has started, cancellation is no longer available, and any return request must follow the conditions outlined in the Return and Refund Policy.
Where and how can I track my order?
Customers receive a dispatch confirmation email when their order leaves our facility. Tracking information is then provided separately, allowing shipment progress to be monitored throughout transit. Order updates can also be viewed through the tracking page.
Who pays for return shipping?
- Return shipping costs for approved claims involving damaged or incorrect items will be covered by the store.
- For all other approved returns, customers are responsible for the return shipping costs.
What is the return period?
Customers can request a return or exchange within 30 days of the delivery date. Requests submitted after the 30-day period will not be accepted.